IT DEPARTMENT ORGANIZATIONAL CHART

IT DEPARTMENT
TELECOMMUNICATION COMPANY

INTERNAL FUNCTION

	Internal Function	Descriptions	Potential Risk	User
1	Network Manager	Responsible to install and maintain company network and give training to staff to provide first technical support. Have recovery plan in order to minimize disruption to the business when the network is down.	Cyber attacks, spear phishing in order to attack specific company that is targeted.	Employees of the company
2	Database Manager	Deal in data, financial records, credit card accounts, billing addresses, and other customer records are all stored in databases. Maintain the functionality and privacy of their database systems. Troubleshooting unseen system problems	Perennial threat, malware is used to steal sensitive data via legitimate users using infected devices.	Employees  of the company Data entry department
3	Technical Manager	Provide support to users with computer or other technical difficulties. Generate ideas for improving technical products . They also must provide guidance for all members of the team when it comes to designing, implementing and updating software. They are responsible for addressing faults within any company system and making sure those faults are fixed.	Short circuit, the component of hardware has been stolen.	Employees  of the company Customers
4	Help Desk Manager	Manage the service desk and oversee the delivery of quality of technical support service to clients, internal or external clients who have contracted technical support service. They need both knowledge of the software or hardware systems.	Human error as they might not answering or replying calls and emails.	Customers the frontline team of service desk
5	Application, Development, Implementation Manager	Performing systems analysis and project management activities which include planning, designing, implementing and maintaining district-wide business applications and computer systems.	System or applications not functioning properly	Employees  of the company Customers
6	Information Management and Security Manager	Coordinate and execute security policies and controls, as well as assess vulnerabilities within a company.	Malware infect the network, software or computer hardware	Employees  of the company Customers
7	DBA	A specialized computer systems administrator who maintains a successful database environment by directing or performing all related activities to keep the data secure. The main responsibility of a DBA professional is to maintain the data integrity.	Deployment failures at the moment they are deployed, data leaks and stolen database backups.	Employees  of the company Data entry
8	Infrastructure Technician	An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non routine problems.	Limitation of budget	Employees  of the company Customers
9	Portal Admin	Develop all portal layout and maintain functionality of all site.	Portal breakdown	Employees  of the company Customers
10	Information Security Analyst	Monitor computer network for security issues. Investigate security breaches and other security incident. Install security measures and operate software to protect system and information infrastructures, including firewall and data encryption program.	Data breach, hacking,	Employees DBA

OUTSOURCED FUNCTION 

	Outsource Function	Description	Reason	Potential Risk	User
1	IT Technician	Organize and schedule upgrades and maintenance without deterring others from completing their work. Perform troubleshooting to diagnose and resolve problems such as repair or replace parts and debugging. Maintain records or logs of repairs and fixes and maintenance schedule.	Save costs and time No need to hire new technician in every department	Outsource technician might be busy and cannot come on time because of other jobs outside.	Employees of the company Any department that requires technician to upgrade and do maintenance of the system.
2	IT Solution Specialist	Support the technical specification to solve customer’s need by understand those need and translate them into a platform or configuration for new products or services.	To oversee what we might overlooked into our system.	New features and functionality might contain a bugs.	-Employees of the company -IT specialist team -Customers
3	Trainer	- Training plan - Timing of different training sessions - Choosing the relevant training methods - Preparing the training materials and aids - Conducting training sessions and - Evaluating the post training session			- New employees of the company
4	System Analyst	Specializes in analyzing information systems to solve company business problem, other than analyse the information technology for their own business.	save cost	Hardware and software failure such as  data corruption Security breaches	-Employees of the company -System analyst team
5	Mobile App Developer	create , maintain and implement the source code to develop mobile apps and programs that meet the needs and requirement of the client by using computer programming languages.	Do not have any specialist in this area Save cost	Outsourced developer might not meet our expectation because they might think that they can easily make the apps by not looking at the important aspects such as security.	Application, Development, Implementation Manager